Your individual Win/Loss Statements are available for the last three (3) years of your gaming history, and can be quickly downloaded online on your My Live! Rewards Portal.

Print your Win/Loss statement from the most recent tax year at any Promotional Kiosk
  • Insert your card at any Promotional Kiosk
  • Enter your PIN
  • Select “Account Info”
  • Select “Win/Loss”
  • Your Win/Loss statement will print.

If you need a reprint of a tax form,  you will need to complete a manual request form.

If you would like to mail your request, please print, complete, have the form notarized, and mail to:

Attention: Casino/Revenue Audit
7002 Arundel Mills Circle Suite 7777
Hanover, Maryland 21076

Request forms can be completed on property at the Live! Rewards desk.  If completed on property, requests are sent to the Casino/Revenue Audit Department and will be mailed to the address on the form unless you mark the form for “pick-up”. You will be notified once when the request is complete to pick up at the Live! Rewards Desk.  Request forms, as well as the document themselves, cannot be sent/received via email or fax. Please allow up to 15 business days for completion of your request.

If you have any other questions, email [email protected] with your name, a return phone #, and preferably your account number and member of the Revenue Audit staff will return your call.